Lorene Melone
How to Fix Assassin’s Creed Shadows DX12 Error 0x8007000E/0x887A0006
The DX12 error codes 0x8007000E and 0x887A0006 can be frustrating obstacles for players trying to enjoy Assassin’s Creed Shadows. This guide provides a comprehensive, step-by-step approach to troubleshooting and resolving these errors, allowing you to get back into the game without further delay. By following the outlined procedures, you’ll address potential software conflicts, graphics driver issues, and system settings that may hinder game performance.
Before you start, ensure you have administrative access on your computer, and close any unnecessary applications that might interfere with the gaming experience. Familiarize yourself with basic computer operations such as accessing your file explorer, adjusting settings, and installing drivers. You will need access to both NVIDIA drivers and AMD drivers depending on your graphics card. Make sure your system is fully updated to the latest Windows version.
Step 1: Run Ubisoft Connect and Steam as Administrator
To start, you need to run both Ubisoft Connect and Steam with administrative privileges. This can help overcome permission issues that may prevent the game from launching properly.
- Search for “Ubisoft Connect” in the Windows search bar.
- Right-click on the application and select “Run as administrator.” Click “Yes” to confirm.
- Do the same for Steam by closing it first, then right-clicking and selecting “Run as administrator.”
Step 2: Disable G-Sync in NVIDIA Control Panel
G-Sync can sometimes create conflicts with certain games. Disable it by following these steps:
- Right-click on your desktop and select “NVIDIA Control Panel.”
- Under “Display,” find the “Set up G-Sync” option.
- Uncheck the option “Enable G-Sync,” then click “Apply.”
Step 3: Modify Windowed Mode in Config File
Switching to windowed mode can help resolve display-related errors. To do this:
- Open File Explorer and navigate to the “Documents” folder.
- Locate the “Assassin’s Creed Shadows” folder and open it.
- Find the configuration file (typically named something like “config.ini”) and open it with a text editor.
- Look for the line that specifies “windowed mode” and change its value to 1. Save the changes and close the file.
Step 4: Check Read-Only Status
Ensure that the game executable and folder are not set to read-only, which can prevent the game from running correctly.
- Navigate to the game installation folder through Steam by right-clicking the game, selecting “Manage,” and then “Browse local files.”
- Right-click on the game executable file and select “Properties.”
- In the “General” tab, uncheck the “Read-only” box and click “Apply.” Do the same for the game folder itself.
Step 5: Perform a Clean Installation of Graphics Drivers
Updating or reinstalling your graphics drivers can resolve many issues related to game performance. Follow these steps:
- For NVIDIA users, visit the NVIDIA Drivers page.
- Select your graphics card model and download the latest driver.
- Run the installer and choose the “Custom” installation option. Ensure you check the box that says “Perform a clean installation.”
- For AMD users, go to the AMD Drivers page and follow a similar process.
Step 6: Use the Dedicated Graphics Card
If your system has multiple graphics cards, ensure that the game is launching with the dedicated GPU:
- Type “Graphics settings” in the Windows search bar and select it.
- Click on “Browse” and locate the game’s executable file. Add it to the list.
- Once added, set it to “High performance” to ensure it uses the dedicated graphics card.
Step 7: Roll Back Graphics Drivers
If you recently updated your graphics drivers and began experiencing issues, rolling back to a previous version may help:
- Open Device Manager (search in the Windows search bar).
- Expand the “Display adapters” section, right-click your graphics card, and select “Properties.”
- Go to the “Driver” tab and choose “Roll Back Driver” if the option is available.
Step 8: Update Steam
Ensure your Steam client is up to date:
- Open Steam, click on “Steam” in the top-left corner, and select “Check for Steam Client Updates.”
- Follow any prompts to install updates.
Step 9: Adjust Launch Options
You can try different launch options to improve compatibility:
- Right-click on the game in Steam, select “Properties,” and then click on “Set Launch Options.”
- Try entering
-windowed,-dx11, or-dx12one at a time to see if any resolve the issue.
Step 10: Run the Game as an Administrator
Running the game with administrative privileges can help with permission-related issues:
- Navigate to the game installation folder, right-click the game executable, and select “Properties.”
- In the “Compatibility” tab, check “Run this program as an administrator” and click “Apply.”
Step 11: Allow the Game in Antivirus and Firewall
Sometimes antivirus or firewall settings can block the game from running:
- Open your antivirus software and find the option to allow or add exceptions.
- Add the game executable to the list of allowed programs.
- For Windows Firewall, go to “Control Panel,” click on “System and Security,” then “Windows Defender Firewall,” and choose “Allow an app or feature through Windows Defender Firewall.”
Step 12: Optional Updates for AMD Users
If you are using an AMD graphics card, consider installing optional updates:
- Search for “AMD 25.2.1 Optional Update” or “AMD 25.1.1 Optional” online and follow the installation instructions.
Step 13: Disconnect External Devices
External devices can sometimes cause conflicts. Disconnect any peripherals that are not essential:
- Unplug devices like hotas, wheels, pedals, and any additional USB devices.
- Disconnect any additional monitors and external controllers.
Step 14: Disable Overlays and Close Background Applications
Overlays can interfere with game performance. Disable them:
- In Steam, right-click the game, go to “Properties,” and uncheck “Enable the Steam Overlay while in-game.”
- Close overlay applications such as Discord, GeForce Experience, and any other third-party apps that may run in the background.
Step 15: Update Your Windows
Ensure your operating system is fully updated:
- Go to “Settings,” select “Update & Security,” and click “Check for Updates.”
- Install any updates available and restart your computer.
Step 16: Increase Virtual Memory
Increasing virtual memory can help if your system is low on resources:
- Type “Advanced system settings” in the Windows search and select it.
- In the “Performance” section, click “Settings,” then navigate to the “Advanced” tab and click “Change” under Virtual Memory.
- Uncheck “Automatically manage paging file size for all drives,” select your main drive (usually C:), and set the initial size to
1.5 x Total RAMand maximum size to3 x Total RAM.
Step 17: Update System BIOS
Updating your system BIOS can resolve compatibility issues:
- Visit your motherboard’s manufacturer website for instructions on how to update the BIOS.
- Ensure your laptop battery is charged above 10% and the AC adapter is connected during the update.
Step 18: Adjust In-Game Settings
Once you can launch the game, adjust settings for better performance:
- Switch to windowed mode, turn off frame generation, and lower graphics settings if necessary.
Step 19: Reinstall the Game
If all else fails, uninstalling and reinstalling the game can often resolve persistent issues:
- Uninstall the game and delete any remnants from the installation folder.
- Restart your PC and reinstall the game, preferably on the C drive or another SSD.
Extra Tips & Common Issues
When troubleshooting, remember that patience is key. Many users find that a combination of the above steps works best. Common mistakes include forgetting to apply changes after making adjustments in settings or not running programs as an administrator. Always keep your drivers updated and ensure your system meets the game’s requirements.
Frequently Asked Questions
What does the DX12 error code mean?
The DX12 error codes typically indicate an issue with the DirectX component or graphics driver conflicts that prevent the game from running correctly.
Can I fix the issue without reinstalling the game?
Yes, many users successfully resolve the issue by following the troubleshooting steps outlined above without needing to uninstall the game.
Is it safe to update my BIOS?
Updating the BIOS is generally safe if done correctly. Always follow manufacturer instructions, as incorrect updates can cause system instability.