Ethan Brooks
How to Resolve the ‘WhatsApp Can’t Initiate Call’ Issue on Android
If you’re encountering the frustrating issue of WhatsApp displaying “Can’t initiate call,” you’re not alone. This problem can arise due to various factors, such as an unstable internet connection, restrictions from data saver settings, outdated app versions, or corrupted cache files. Fortunately, this guide provides you with clear, step-by-step solutions to help you troubleshoot and resolve this issue effectively. By following these methods, you should be able to restore WhatsApp’s calling functionality and enjoy seamless communication.
Before we dive into the solutions, ensure you have the latest version of WhatsApp installed on your Android device. Make sure your phone is charged and connected to a reliable internet source, either Wi-Fi or mobile data.
Step 1: Verify Your Internet Connection
A weak or unstable internet connection is often the primary reason for call initiation issues on WhatsApp. To check and reset your connection:
- Swipe down from the top of your phone’s screen to access the control panel.
- Turn on Airplane Mode for about 10 seconds, then turn it off. This action will reset your network connection.
- If you’re using Wi-Fi, ensure your router is functioning correctly. You can do this by rebooting the router.
- Once you have confirmed a stable connection, try making the call again.
Step 2: Disable Data Saver Mode
Data saver settings can restrict WhatsApp’s access to the internet, which may lead to call failures. To disable data saver mode:
- Open the Settings app on your phone.
- Navigate to Network & Internet or Connections.
- Tap on Data Usage and then select Data Saver.
- If the data saver is toggled on, switch it off. This will allow WhatsApp to use the internet freely.
Step 3: Clear WhatsApp Cache
Corrupted cache files can interfere with WhatsApp’s functionality. To clear the cache:
- Tap and hold the WhatsApp app icon and select the i (info) button or App Info.
- Go to the Storage section.
- Tap on Clear Cache. Once the cache is cleared, close WhatsApp completely.
- Restart your phone and open WhatsApp to check if the issue is resolved.
Step 4: Update WhatsApp
Using an outdated version of WhatsApp can also lead to functionality issues. To update the app:
- Open the Google Play Store.
- Search for WhatsApp in the search bar.
- If an update is available, you will see the option to update. Tap on Update and wait for the installation to complete.
- After updating, try making a call again.
Step 5: Reinstall WhatsApp
If the previous solutions did not resolve the issue, reinstalling WhatsApp could be the final fix. Please note that this will log you out of your account:
- Tap and hold the WhatsApp app icon, then select Uninstall and confirm the action.
- Once uninstalled, go back to the Google Play Store and search for WhatsApp.
- Install the app again and open it using your credentials.
- After logging in, check if you can initiate calls successfully.
Extra Tips & Common Issues
Here are some additional tips to ensure optimal performance and avoid issues:
- Ensure that your phone’s operating system is up-to-date.
- Check your phone’s permissions for WhatsApp to ensure it has access to the microphone and phone features.
- If issues persist, consider checking online forums for any ongoing server problems affecting WhatsApp.
By following these steps, you should be able to resolve the “Can’t initiate call” issue on WhatsApp. Remember to check your internet connection and app settings regularly to prevent future problems.
Frequently Asked Questions
Why can’t I make calls on WhatsApp?
Issues with your internet connection, app permissions, or outdated software can prevent WhatsApp calls from working properly.
What should I do if WhatsApp won’t update?
Check your internet connection, free up storage space on your device, and ensure you have the latest version of the Google Play Store app.
Is reinstalling WhatsApp safe?
Yes, reinstalling WhatsApp is safe; however, ensure you have backed up your chats if you want to retain them.